Returns & Exchanges
Due to the perishable nature of our camel milk and food products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or refunds for any order issues.
Inspect Your Delivery
Please examine your package immediately upon arrival for any signs of damage or temperature compromise during transit.
Contact Support
If your product is damaged or incorrect, email our support team within 48 hours of delivery with your order number and clear photos of the issue.
Review Process
Our quality assurance team will review your claim within 2 business days to determine the best resolution based on our freshness guarantee.
Resolution
Once approved, we will initiate a full refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing